FAQ

WHEN DO WE ANNOUNCE THE WINNER?

ONCE THE GIVEAWAY HAS ENDED WE SEND ALL THE ENTRIES TO OUR 3RD PARTY SWEEPSTAKES COMPANY WHO CONDUCTS A COMPUTER RANDOM DRAWING. THIS PROCESS USUALLY TAKES 2-5 BUSINESS DAYS BEFORE WE RECEIVE THE WINNERS NAME. ONCE WE RECEIVE THE WINNERS NAME WE ANNOUNCE IT ON OUR WEBSITE AND ALL OF OUR SOCIAL MEDIA OUTLETS!

WHEN WILL MY ORDER BE SHIPPED?

OUR GOAL IS TO HAVE YOUR ORDER PACKAGED, SENT TO THE POST OFFICE, AND IT IS ON ITS WAY TO YOU WITHIN 3-5 BUSINESS DAYS OF YOU PLACING YOUR ORDER. KEEP IN MIND THIS DOES NOT INCLUDE WEEKENDS OR HOLIDAYS. ORDERS PLACED FRIDAY, SATURDAY OR SUNDAY WILL START PROCESSING MONDAY MORNING. ORDERS CAN BE DELAYED BY MERCHANDISE THAT IS STILL IN PRODUCTION OR IF WE HAVE DELAYS FROM OUR SUPPLIERS. ONCE THE PACKAGE IS SHIPPED AND YOU RECEIVE YOUR TRACKING INFORMATION ON PACKAGE SHIPPING TIMES MAY VARY DEPENDING ON THE CARRIER.

SECURITY

THIS WEBSITE IS PROTECTED WITH SSL (SECURE SOCKET LAYER) ENCRYPTION, THE HIGHEST STANDARD IN INTERNET SECURITY.

 

I PICKED THE WRONG SIZE/COLOR ON THE ORDER I JUST SUBMITTED.

SHOOT US AN EMAIL WITHIN 24 HOURS AT SALES@ICONIXINDUSTRIES.CO AND LET US KNOW WHAT WE NEED TO FIX TO GET YOU THE CORRECT GEAR!

 

I JUST GOT MY ORDER AND ITS MISSING SOMETHING, IS IT BEING SHIPPED SEPARATELY?

PROBABLY NOT. WE TRY AND FIT EVERYTHING IN ONE SHIPPING BOX. SO IF YOU DON’T RECEIVE YOUR COMPLETE ORDER SHOOT US AN EMAIL AT SALES@ICONIXINDUSTRIES.CO AND WE WILL MAKE SURE WE MAKE IT RIGHT FOR YOU!

 

ANY OTHER QUESTIONS?

IF YOU HAVE ANY OTHER QUESTIONS HIT THE CONTACT US TAB AND FILL OUT THE FORM. WE WILL GET BACK TO YOU ASAP!